Thursday, September 18, 2008

Our Mission is to Serve You...we will go the extra mile

This is a story that has yet to have resolution, but I want to talk about a $75,000 buyer that is dear to my heart. I met this buyer on another property's sign call and we connected immediately. We looked at a few homes and found a property that she and her husband could afford. We placed an offer on the home, using the Ameridream program which is set to sunset on 9/30 of this year. We were to close on August 26th. You can tell by the date of this post that was nearly a month ago. The lenders as of late are asking for everything except your first born and blood. We have been through a series of "conditions" and have met each one of them with a smiling face. I have had to be the cheerleader for my buyer when she wanted to give up, the ever helpful agent to the seller's agent who is ready to pull her hair out and probably mine as she waits patiently for us to get the clear to close, the dog on a bone to the lender to be sure we are moving as quickly as we possibly can.
But, my buyer has to be out of her apartment on September 22nd, the apartment complex has graciously given her 22 extra days but they have a new renter coming in.
I have a rental property that is rented, but the folks are still not sure of their move in date. I checked with them today to see if my client could stay there for just a few days while we sort this out and they have agreed. Tonight I'll run over a couple of bar stools, a couch and a lamp or two and an air mattress. Why would I do this, why wouldn't I let my buyer figure it out.
Because we are more than agents, we are trouble shooters, we are helpers and we believe our mission is to serve. Yes, we hope we get paid in the end...but we want our client to FEEL the difference with us and I know that this couple will.

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